Repairs

Home
Full Product Line
Buy Online
Distributors
Handle & Wheel Components
Repairs
Company History
E-Mail Us
Links to Other Sites

REPAIR! REPAIR!
Repairs Information
Common Repair Questions and Answers
GOT A CART THAT NEEDS SOME HELP?
No!!! you don't have to throw away your cart or leave it in your garage to decorate a wall! Unlike many products produced in the last 20 years, our carts are repairable.
Kart-a-Bag is very proud of the quality of its products. Many customers report using their carts for 10 years or more with no problems. However, the company is also aware that carts receiving daily use can, like the family car, need new tires, new elastic cords and perhaps a tune-up when the handle refuses to telescope back into the storage size. Therefore, the company maintains two repair stations for work and can answer most repair questions during the regular work week. Customers can replace some parts themselves or they can send their carts to the repair stations for major work. Shipping costs to and from the repair stations are paid by the customer. Our limited warranty information follows. Please see the list of common repair questions and solutions.
What is the warranty coverage?
The limited warranty information sent out on each cart reads: "Kart-a-Bag is warranted for a period of ten years against defects in materials and workmanship. This warranty service will be provided at no charge to the customer, except shipping and handling costs."
A. Joliet repair station: Requires a proper Return Authorization.
B. West Coast repair station: Just ship it to that address with address and telephone number.

What we will do:
Kart-a-Bag will, at its discretion, repair without charge, any unit that fails due to a defect in materials or workmanship. Parts and labor are included.

How to obtain service:
A. Joliet repair station: Prior to returning merchandie, you must contact our office to obtain an RA (Return Authorization) number. You may either call during the business day or fax in your request.
B. West Coast repair station: RA isn't required.
C. Both repair stations require: You must send you unit freight prepaid. Please add a check or money order in the same amount (as the cost to ship the cart for repair) to cover return shipping costs. No C.O.D. shipments will be accepted.

What is not covered:
This warranty does not cover damage caused by:
(1) normal wear and tear,
(2) abuse or neglect,
(3) damage by a common carrier. Kart-a-Bag reserves the right to determine what constitutes unreasonable use, and therefore whether a repair is subject to the warranty agreement.
This limited warranty is the only express warranty by Kart-a-Bag. Kart-a-Bag authorizes a dealer or any other person to vary the terms of this warranty or make any other express warranties or guarantee.

COMMON REPAIR QUESTIONS AND ANSWERS
Q. The wheels on my cart are worn out?
A. Order wheel replacements.
Q. Elastic cords are worn out on the Continetal 500, Flite-Lite 525, Concorde II or Concorde III?
A. Order double bunge cords. Do-It-Yourself Kit (These cords are attached by making a slip lock with the bunges on either side of the base on.
Q. Elastic cords are worn out on the Concorde V, Model 750, Commander 600, Super 600 or Tri-Kart 800?
A. Kart must be sent to a repair station.
1. Call the Joliet site for an R.A. Number and ship your cart to Joliet.
2. Skip the RA Number and ship your cart to Camarillo.
The cords will be replaced and the whole cart will be given a check up. If more extensive repairs are needed the customer will be contacted for an okay. The cart will be shipped back to the customer. Total time needed: 5 business days shipping in, 1 day repair, 5 business days shipping back to customer except before major holidays.
Q. Any cart model: Kart will not retract into the storage size.
A. Kart must be sent to repair center. Call the nearest repair site in either California or Illinois to get a RA tracking number (Joliet only) and an approximate repair cost. Tell the telemarketer what is wrong with your cart. Be sure you know the model of the cart before you call. The model number is written on a sticker to be found on one of the upright rods of your cart. (When the cart will not close, an aluminum rod is usually bent and must be replaced.) Bent rods are not covered by warranty. The aluminum rods cannot be straightened. New ones must replace the bent ones. Ship the cart to the repair site with your return address and the RA number (Joliet only) attached. This procedure usually takes a total of 5 business days to ship the cart to the repair site, 1 day to repair it and 5 business days to ship it back. If further work needs to be done to repair the cart, a telemarketer will call you to tell you and to give you the approximate cost to fix it.
Q. How long does it take to repair my cart?
A. During the normal work year (excludes time before holidays) and using UPS shipping, it takes 5 business days shipping to the repair station, 1 day to repair the cart and 5 business days shipping to return the cart. Total approximate time = 11 working days. Holidays present a major problem for everyone. Shipping time is extended and the number of repairs increase. Call or fax the repair station. Please do not expect miracles!
Q. Other problems?
A. Call or fax one of the repair stations during the business week and ask. (Phone numbers can be found on the repair stations link or at the bottom of this page.)

Kart-a-Bag, Manufacturing Inc.
510 Manhattan Road
Joliet, Illinois, USA 60433
Toll Free: 1 (800) 423-9328
Phone: (815) 723-1940
Fax: (815) 723-2495
Our hours are Monday - Friday from 8:00am - 4:00pm Central Standard Time

West Coast Warehouse and Repair Site:
K-B Warehouse and Sales
4830 Calle Alto, Unit T
Camarillo, CA 93012
Phone: 805-388-2456
Fax: 805-388-0684
Hours: Call for appointment
Email Address: kbwarehouse@earthlink.com

No part of this publication may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording
or otherwise, without the prior written permission of the publisher.